A Critical Analysis of the Effectiveness of Public Private Partnership in Enhancing Good Performance of an Entity
Purpose: The purpose of the study was to investigate factors that cause ZINARA to adopt PPPs, challenges faced in implementing PPP at ZINARA, and the extent to which the resources support through PPP affect ZINARA’s performance in road services delivery. Design/Methodology/Approach: The study made use of qualitative and quantitative data. Questionnaires and interviews were used to collect data. Findings: The factors that influenced ZINARA to adopt PPPs were, the need for financial resources, infrastructure development, improving efficiency, reducing poverty, and fueling economic growth. ZINARA was faced with challenges in implementing PPPs with Group Five, and these were: contract renegotiation, performance enforcement, political acceptability, lack of sound regulatory framework, lack of fulfillment of crucial formation requirements, lack of shared vision and win-win relationship, multiple interests of key participants and conflict between public and private sector officials in PPPs. Practical Implications: PPPs have improved ZINARA’s performance in road services delivery through safe travel to road users, improved quality of roads, more facilities in the roads, improved efficiency in road services, clean and attractive roads, improved revenue collection, and improved cost management strategies. Originality/Value: It considers the fact that the effective production of PPP projects was significantly enhanced when the private sector was engaged at ZINARA.