An Empirical Study on the Impact of Brand Loyalty in Remembering Slogans

Paulo Duarte Silveira, Susana Galvao
International Journal of Economics and Business Administration, Volume VIII, Issue 2, 478-487, 2020
DOI: 10.35808/ijeba/476


Purpose: This paper examines the influence of brand loyalty on the individuals’ capacity to recall and recognize brand slogans. Design/Methodology/Approach: Empirical quantitative research, gathering data via an online questionnaire among 370 costumers of three telecom B2C service providers in Portugal. Findings: In general terms, the influence of brand loyalty on the ability of the customers to recall and recognize slogans was not verified. Practical implications: For a brand interested in raising its slogan awareness, either by recall or recognition, the level of marketing efforts should not vary according to the customer loyalty degree. Originality/Value: The study contributes to the analysis of an influence not yet explored in the previous studies dedicated to improving slogans’ effectiveness.

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