Use of Information Technology to Increase Economic Efficiency and Credibility in Public Administration in the Context of Digitization

Tetyana V. Novachenko, Tetiana V. Bielska, Eduard A. Afonin, Mariia H. Lashkina, Oksana M. Kozhemiakina, Nataliia P. Diachenko
International Journal of Economics and Business Administration, Volume VIII, Issue 1, 374-382, 2020
DOI: 10.35808/ijeba/431


Purpose: The article analyzes the use of information technologies to increase the level of economic efficiency and trust in public administration in Ukraine. Design/Methodology/Approach: We use the concept of digital management for the purpose of integrated interaction of municipal and state structures with business, civil society institutions and the population. Findings: The conducted research concludes the active digital transformation of public administration in Ukraine. The following trends in the use of information technology are identified: the development of institutional support; the creation of analytical portals for ensuring public control; the level of accountability, transparency, accountability of the activity of civil servants; the implementation of e-government projects; the changing philosophy of development of electronic services. Practical Implications: The concept of state policy in the field of digital infrastructure was developed on the basis of a multi-stakeholder approach according to which the main purpose of the state bodies is to identify, prioritize, harmonize and satisfy the stakeholders. Originality/Value: In this article, we show the level of individual regions in Ukraine where there is uneven implementation and use of e-learning tools management.

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